A Hotel-Grade Concierge Inside Every Apartment & Room

Residents and guests scan a QR code to get instant answers, report issues with photos, set entry permission windows, or request housekeeping.

How A Hotel-Grade Concierge Inside Every Apartment & Room Works in Real Buildings & Hotels

Every feature is designed for zero resident friction, instant staff clarity, and complete owner accountability.

Included in All Plans

No App Store login, no forgotten passwords. Works in Arabic RTL and English LTR.

Included in All Plans

Gas leaks, smoke, fire, and flooding trigger immediate local emergency numbers and duty-manager alerts.

Included in All Plans

Tenants control when staff may enter (e.g., 10 AM–12 PM only while home).

Included in All Plans

Residents confirm the fix with 1 tap before a ticket can be closed.

app.unitvo.com/dispatch · Connected Building & Hotel Operations Hub

● All Units Connected · 0 Dropped Requests

Single-Owner Maintenance Dispatch & Room Turnover Board

Every request links the resident QR chat, appliance warranty, technician shift, entry window & folio in one loop

Open Live Workspace →

All Active (148) In Dispatch (7) Under Warranty (19) Awaiting Resident Verify (4) Same-Day Turnovers (12)

Ticket	Unit / Room	Resident / Guest	Appliance & Issue	Warranty Memory	Assigned Owner	Entry Window	Status
#UVO-402	Apt 402 · Tower A	Omar El-Masry	Carrier 2.25 HP Split AC (Water Leak)	Warranty Active · Nov 2027	Eng. Karim Mansour (HVAC)	10:00 AM – 12:00 PM	Resident Verified ★5.0
#UVO-305	Suite 305 · Sea View	3:00 PM VIP Check-In	Shower Mixer + 4-Pillar Turnover	In-House SLA	Hassan Ali + Housekeeping	11:15 AM – 02:00 PM	4/4 Green · Ready
#UVO-118	Villa 118 · Compound	Dr. Sara Al-Otaibi	Ariston 80L Water Heater Thermostat	Vendor Warranty Active	Fahad Al-Dossary (Plumbing)	04:00 PM – 06:00 PM	120s Exclusive Claim
#UVO-710	Unit 710 · Marina	James Wilson	Smart Door Lock Battery & PIN Sync	AMC Covered	Tariq Farouk (Electrical)	Immediate (Guest Out)	On Site (8m response)
#UVO-204	Chalet 204 · North Coast	Nadia Hassan	Pre-Arrival AC Filter & Linen Check	Preventive	Turnover Squad B	12:00 PM – 02:30 PM	Photo Verified

1. Resident QR Intake (9:15 PM) "Living room AC is dripping water onto the parquet floor. Please visit tomorrow 10 AM – 12 PM only."

2. Appliance & Warranty Memory Carrier 2.25 HP (#CR-99412) · Covered until Nov 2027 · Prevented unnecessary out-of-pocket vendor bill.

3. Single-Owner Claim (9:16 PM) Eng. Karim Mansour accepted in 14s · Locked exclusively so no second technician wastes a trip.

4. Resident Confirmation (10:38 AM) Resident tapped "Yes, Fixed! ★★★★★" · Photo & zero-cost warranty log saved to Apt 402 history.

Multi-Country Operations

Operational Dimension	🇪🇬 Egypt (EGP)	🇸🇦 Saudi Arabia (SAR)	🇦🇪 UAE (AED)	🇬🇧 United Kingdom (GBP)	🇪🇺 Europe (EUR)	🌍 Global / US (USD)
Local Currency & Minor-Unit Ledger	Egyptian Pound (`EGP ج.م`)	Saudi Riyal (`SAR ر.س`)	UAE Dirham (`AED د.إ`)	British Pound (`GBP £`)	Euro (`EUR €`)	US Dollar (`USD $`)
Tax & VAT Calculation	14% Egypt VAT Ready	15% ZATCA VAT Ready	5% UAE FTA VAT Ready	20% UK HMRC VAT	EU Country VAT Rules	Configurable Tax Rules
Life-Safety Emergency Intercept	122 Police · 123 Amb · 180 Fire	911 Unified · 997 Amb · 998 Civil Def	999 Police · 998 Amb · 997 Civil Def	999 / 112 Emergency	112 EU Emergency	911 / Custom Local Numbers
Local Payment Methods	InstaPay, Fawry, Meeza & Cards	Mada, STC Pay, Apple Pay & SADAD	Apple Pay, UAE Cards & Bank Transfer	Faster Payments, BACS & Apple Pay	SEPA Instant, Klarna & Cards	ACH, Wire, Apple Pay & Cards
Popular Property Types	New Cairo/Zayed Compounds, Sahel Chalets & Hotels	Riyadh/Jeddah Compounds, Serviced Suites & Hotels	Marina Towers, DTCM Holiday Homes & Hotels	Build-to-Rent (BTR) Blocks, HMOs & Aparthotels	Serviced Apartments, Holiday Villas & Boutique Hotels	Multifamily Towers, Condos, Resorts & Hotels