Every Apartment & Hotel Room Gets Its Own Smart Concierge. Zero Dropped Requests.
Stop running your building or hotel on chaotic WhatsApp groups where maintenance requests disappear. Residents and guests scan their unit QR code in Arabic or English—and UnitVO checks warranties, assigns one accountable technician on shift, verifies 4-pillar room readiness, and protects your bookings automatically.
From a Resident Scanning a Room QR to a Verified Fix—Without a Single Messy Group Chat
Residents and guests never download an app, and your front desk never has to chase technicians on the phone. Every step stays linked to the unit record.
Resident Scans Unit QR
Every apartment, villa, chalet, or hotel room has a unique QR standee. Scanning opens your branded bilingual concierge in 1 second—no app install.
Smart Reception & Warranty Check
Answers Wi-Fi, parking, and amenity questions immediately. Intercepts life-safety emergencies and checks if the appliance is under active warranty.
One Technician Owns It
Finds the right HVAC, plumbing, electrical, or housekeeping specialist on shift and gives them a 120-second exclusive job offer—zero duplicate trips.
Respects Entry Privacy
The resident chooses when staff may enter ("10 AM to 12 PM, only while I am home"). Smart locks and security gates sync to that exact window.
Verified Fix & Asset Ledger
A ticket never closes until the resident or supervisor confirms the fix. Parts, photos, and warranty claims save automatically to that appliance.
| Ticket | Unit / Room | Resident / Guest | Appliance & Issue | Warranty Memory | Assigned Owner | Entry Window | Status |
|---|---|---|---|---|---|---|---|
| #UVO-402 | Apt 402 · Tower A | Omar El-Masry | Carrier 2.25 HP Split AC (Water Leak) | Warranty Active · Nov 2027 | Eng. Karim Mansour (HVAC) | 10:00 AM – 12:00 PM | Resident Verified ★5.0 |
| #UVO-305 | Suite 305 · Sea View | 3:00 PM VIP Check-In | Shower Mixer + 4-Pillar Turnover | In-House SLA | Hassan Ali + Housekeeping | 11:15 AM – 02:00 PM | 4/4 Green · Ready |
| #UVO-118 | Villa 118 · Compound | Dr. Sara Al-Otaibi | Ariston 80L Water Heater Thermostat | Vendor Warranty Active | Fahad Al-Dossary (Plumbing) | 04:00 PM – 06:00 PM | 120s Exclusive Claim |
| #UVO-710 | Unit 710 · Marina | James Wilson | Smart Door Lock Battery & PIN Sync | AMC Covered | Tariq Farouk (Electrical) | Immediate (Guest Out) | On Site (8m response) |
| #UVO-204 | Chalet 204 · North Coast | Nadia Hassan | Pre-Arrival AC Filter & Linen Check | Preventive | Turnover Squad B | 12:00 PM – 02:30 PM | Photo Verified |
Six Connected Workspaces Built for Property Owners, GMs, Supervisors & Residents
Click any department below to see how UnitVO replaces disconnected spreadsheets, WhatsApp groups, and per-seat legacy software.
Instant Bilingual QR Concierge Inside Every Apartment, Villa & Room
Residents and hotel guests hate downloading clunky property apps or waiting on hold with reception. With UnitVO, each unit gets a tamper-evident QR code linked to its exact floor, layout, and installed appliances.
- Instant Answers for Everyday Questions: Wi-Fi password, parking bay, pool hours, checkout time, and AC remote guides answered in 1 second.
- Life-Safety Emergency Intercept: Gas smell, fire, smoke, elevator entrapment, or flooding bypasses routine queues and displays local emergency numbers (122 / 911 / 999) while alerting the duty manager.
- Granular Entry Permission Rules: Residents select "Enter 10 AM–12 PM", "Call 15 mins before arrival", or "Only while resident is present".
- 1-Click Human Duty-Manager Handoff: Residents can request a live human supervisor at any point with full conversation history preserved.
Deterministic Single-Owner Dispatch with 120-Second Exclusive Job Offers
When you post a repair in a WhatsApp group of 15 technicians, either nobody answers or two technicians show up at the same door. UnitVO assigns one accountable owner every time.
- 3-Gate Worker Eligibility: Filters technicians by active shift, trade certification (HVAC, Plumbing, Electrical, Smart Locks, Housekeeping), and building zone.
- 120-Second Exclusive Offer Hold: The top-ranked technician gets a 2-minute exclusive claim timer. If they are busy on another floor, it automatically advances to the next qualified specialist.
- Photo Evidence & Parts Used: Technicians upload before/after photos and log spare parts from their mobile browser in 10 seconds.
- Verified Closure Only: Tickets cannot be marked closed until the resident or floor supervisor confirms the issue is resolved.
Never Hand a Guest the Keys to a "Clean" Room with a Broken AC
Legacy hotel and holiday-home software uses a single "Clean / Dirty" dropdown. If a plumber opens a ceiling panel in a cleaned room, reception still checks the VIP guest in. UnitVO tracks 4 independent readiness pillars:
- Pillar 1 — Guest Occupancy: Checked-in, Checkout due at 11:00 AM, Vacant, or Late Checkout approved.
- Pillar 2 — Housekeeping & Linen: Dirty, In Progress, Cleaned, and Supervisor Photo-Inspected.
- Pillar 3 — Maintenance & Appliances: Clear, Minor Note, or Blocked by an open repair ticket.
- Pillar 4 — Smart Lock & Access Permission: Keycard/PIN rotated and guest check-in window active.
Unit-by-Unit Appliance Memory, Warranty Alerts & 3-Quote Contractor Bids
Property owners lose thousands every year paying external technicians to fix split ACs, water heaters, and kitchen appliances that are still under manufacturer or installer warranty.
- Complete Equipment Registry Per Unit: Track model, serial number, installation date, and warranty expiry for every AC, boiler, pump, and elevator.
- Automatic Warranty Intercept: When a resident reports a fault on a warrantied appliance, UnitVO flags it immediately so you claim free vendor service.
- Repeat-Failure Detection: Alerts you when the same unit or appliance has 3 tickets in 60 days so you fix the root cause instead of paying for repeat patch jobs.
- 3-Quote Vendor Comparison: Collect 3 contractor quotes for major repairs and let the building owner approve the winner in 1 click.
Atomic Nightly Booking Holds & Minor-Unit Guest/Tenant Folios
Whether you manage nightly boutique hotel rooms, weekly North Coast chalets, or monthly serviced apartments, UnitVO keeps your availability calendar and financial folios 100% synchronized.
- Half-Open
[Arrival, Departure)Nightly Holds: Prevents last-room double-bookings even when two receptionists or OTA channels book simultaneously. - Instant Stay-Extension Quotes: Guests can request a 2-night extension from their room QR code; UnitVO checks availability and quotes the exact rate + VAT.
- Integer Minor-Unit Accounting: Tracks room charges, service fees, deposits, and local VAT (
14% EGP,15% SAR,5% AED,20% GBP) in exact minor units (piastres/halalas/fils/cents) with zero rounding drift.
Owner Morning Brief, SLA Scorecards & Guardrailed AI / MCP Tools
Give property owners, board members, and hotel general managers a calm daily summary of every building without digging through spreadsheets.
- 08:30 AM Daily Digest: Overnight emergencies, open SLA breaches, today's turnovers, and pending contractor approvals on one screen.
- 8 Guardrailed MCP 2025-11-25 Tools: Connect Claude, ChatGPT, or UnitVO's built-in AI operator with strict schema contracts that never allow unauthorized state mutations.
- Multi-Property Portfolio Rollup: Compare response times, maintenance cost per unit, and occupancy across buildings in Cairo, Riyadh, Dubai, and London.
Watch How UnitVO Handles Everyday Building & Hotel Situations
See what happens behind the scenes when a resident reports a leak at night or when your team turns over 20 rooms before 3:00 PM check-in.
No App Download Needed
Resident scans the Apartment 402 standee in Marina Heights Tower and attaches a photo.
Warranty & Shift Lookup
UnitVO spots that the Carrier 2.25 HP Split AC is under active warranty until Nov 2027 and locks the 10 AM – 12 PM entry permission window.
Assigned to One Tech
Eng. Karim (HVAC Specialist) taps "Accept Job" in 14 seconds. Instead of 15 technicians ignoring a group chat, Karim owns the job exclusively.
Resident Confirms & Closes
Needs Your Attention Today (1-Click Approvals)
Live 4-Pillar Same-Day Turnovers (11:00 AM – 3:00 PM)
| Unit | 1. Occupancy | 2. Cleaning | 3. Maintenance | 4. Smart Key |
|---|---|---|---|---|
| Suite 305 | Out 11:02a | Inspected | Cleared | Ready 3p |
| Apt 104 | Out 11:40a | Inspected | Cleared | Ready 3p |
| Villa 12 | Late 1:00p | In Progress | Cleared | Scheduled |
Tailored for How Your Building or Hotel Actually Operates
Switch between Residential, Serviced Stay, and Boutique Hotel modes—or run all three across a mixed-use development.
Mode 1 · Long-Term Living
Residential Towers & Compounds
Built for apartment towers, gated compounds, and build-to-rent communities in Cairo, Riyadh, Dubai, and London.
- Tenant QR service desk in Arabic & English
- Strict resident entry-permission windows
- Split-AC, water heater & elevator warranty tracking
- 3-quote contractor comparison & owner approval
Mode 2 · Short & Mid-Stay
Serviced Apartments & Chalets
Built for North Coast chalets, Red Sea villas, Riyadh executive suites, and Dubai holiday homes managing fast turnovers.
- 4-Pillar Check-In Readiness Board
- Housekeeping photo checklists & supervisor sign-off
- Instant Wi-Fi, door PIN & checkout guides via QR
- Direct stay-extension quotes & availability holds
Mode 3 · Full Hospitality
Boutique Hotels & Aparthotels
Complete 24/7 digital front-desk reception, room-service & housekeeping dispatch, nightly room locks, and guest folios.
- Zero double-booking nightly capacity ledger
- Room charges, local VAT, deposits & minor-unit folios
- Overlapping maintenance & VIP room blocks
- Shift handovers with zero dropped guest requests
Every Specialist Workflow Built In—From Move-In Photo Inspections to Smart Locks, Meter Billing & HOA Budgets
Beyond the 334 core blueprint capabilities, UnitVO ships with 20 dedicated operational modules wired directly into your live dispatch board and unit folios.
Room-by-room before/after photos, wear-and-tear grading, and automated deposit-deduction reports posted to the folio.
Recurring schedules like "Service AC filters every 90 days" automatically generate and assign technician jobs.
Track spare parts carried by each technician, consume parts on jobs, and refill from central stores with par alerts.
Time-limited 6-digit PINs for technicians and guests built against our stateful Stand-In Virtual Lock and hardware adapters.
Electricity, water, and chiller readings captured from a phone photo and billed automatically to the unit folio.
Gym, pool, BBQ deck, and meeting room reservations with enforced weekly hour quotas per resident.
Residents pre-register guests who show an instant SVG QR pass at the security gate for 1-tap check-in.
Front desk logs deliveries, triggers an automatic WhatsApp + email pickup OTP, and captures resident signature on collection.
Building announcements in Arabic, English, and Urdu with unit-by-unit read receipts.
Send "Water cut 2–4 PM" or fire-drill alerts to a specific building or floor via WhatsApp and email simultaneously.
Post-job resident ratings rolled up per building and per technician with instant low-score escalation.
Live First-Time Fix Rate %, average response time, resolution speed, and reopened job tracking.
Vendors accept work orders, upload quotes and invoices, and get blocked automatically if trade licences or insurance expire.
Front desk and security shift logs where unresolved items automatically carry forward to the incoming shift.
Master and unit key check-out, return signatures, and live overdue alerts.
Allocated bays, resident vehicles, EV chargers, and time-limited visitor parking permits.
Tagged storage locations, guest matching, and signed handover claims for hotels and serviced apartments.
Passport/ID upload, electronic signature on house rules, ETA capture, and automatic Smart-Lock PIN release.
Annual HOA/Mollak budgets, automatic unit apportionment by floor area (m²), and live invoice posting.
Reporter-masked complaint handling with 1st warning, 2nd warning, final notice, and HOA fine escalation.
Auto-Routes Visitors to Their Country Pack, Local Currency & Tax Rules
UnitVO is not limited to one country. Whether your properties are in New Cairo, Riyadh, Dubai Marina, London, or Milan, UnitVO adapts automatically.
| Operational Dimension | 🇪🇬 Egypt (EGP) | 🇸🇦 Saudi Arabia (SAR) | 🇦🇪 UAE (AED) | 🇬🇧 United Kingdom (GBP) | 🇪🇺 Europe (EUR) | 🌍 Global / US (USD) |
|---|---|---|---|---|---|---|
| Local Currency & Minor-Unit Ledger | Egyptian Pound (EGP ج.م) |
Saudi Riyal (SAR ر.س) |
UAE Dirham (AED د.إ) |
British Pound (GBP £) |
Euro (EUR €) |
US Dollar (USD $) |
| Tax & VAT Calculation | 14% Egypt VAT Ready | 15% ZATCA VAT Ready | 5% UAE FTA VAT Ready | 20% UK HMRC VAT | EU Country VAT Rules | Configurable Tax Rules |
| Life-Safety Emergency Intercept | 122 Police · 123 Amb · 180 Fire | 911 Unified · 997 Amb · 998 Civil Def | 999 Police · 998 Amb · 997 Civil Def | 999 / 112 Emergency | 112 EU Emergency | 911 / Custom Local Numbers |
| Local Payment Methods | InstaPay, Fawry, Meeza & Cards | Mada, STC Pay, Apple Pay & SADAD | Apple Pay, UAE Cards & Bank Transfer | Faster Payments, BACS & Apple Pay | SEPA Instant, Klarna & Cards | ACH, Wire, Apple Pay & Cards |
| Popular Property Types | New Cairo/Zayed Compounds, Sahel Chalets & Hotels | Riyadh/Jeddah Compounds, Serviced Suites & Hotels | Marina Towers, DTCM Holiday Homes & Hotels | Build-to-Rent (BTR) Blocks, HMOs & Aparthotels | Serviced Apartments, Holiday Villas & Boutique Hotels | Multifamily Towers, Condos, Resorts & Hotels |
Pay Per Property Tier—Never Per Technician or Housekeeper Seat
Add your entire maintenance, housekeeping, security, and reception team without per-user penalties. Start with our Free Forever plan or a 14-day trial.
Free Forever Starter
For a small building, boutique guest house, or live pilot test.
- Up to 5 apartments / rooms
- Up to 2 staff members included
- Bilingual Room & Unit QR Concierge
- Instant life-safety emergency intercept
- 10 AI-assisted requests / month
Pro Property
For residential buildings, holiday-home hosts & boutique stays.
- Up to 25 apartments / rooms
- Up to 5 staff members (zero per-seat fees)
- Single-owner technician dispatch (120s lock)
- 4-Pillar Room Turnover Readiness Board
- Appliance & warranty repair memory
Team Operations
For residential compounds, towers, aparthotels & hotels.
- Up to 100 apartments / rooms
- Up to 15 staff across shifts
- Nightly Booking Holds & Rate Quotes
- Guest & Tenant Folios with local VAT
- 3-Quote vendor comparison & owner approval
Portfolio Enterprise
For multi-building compounds, FM operators & hotel groups.
- Up to 300 apartments / rooms
- Up to 40 staff & supervisors
- Multi-property executive command center
- Owner financial & SLA audit exports
- Priority onboarding & spreadsheet import
See How Much Your Building or Hotel Saves Every Year
Slide the bars to match your residential tower, compound, serviced-apartment portfolio, or boutique hotel. Prices automatically convert to your selected country currency.
How UnitVO Compares to WhatsApp Groups, Legacy Hotel PMS & CAFM Tools
Most buildings either drown in informal chat groups or overpay for rigid enterprise software that field technicians refuse to use.
| Capability | UnitVO Platform | WhatsApp Groups + Excel | Legacy Hotel PMS | Traditional CAFM / FM Software |
|---|---|---|---|---|
| How You Pay | Flat per property (Unlimited seats in tier) | "Free" (Costs 100+ lost hours/mo) | Per room + expensive add-on modules | $35–$75 per technician/user seat |
| Resident & Guest Intake | Instant Room QR (Zero app install) | Unstructured voice notes & lost messages | Phone call to front desk only | Requires portal login & password |
| Technician Accountability | 1-Owner Dispatch + 120s Exclusive Hold | 15 people read it, nobody owns it | Manual sticky notes / radio call | Supervisor must assign every ticket |
| Room Turnover Readiness | 4 Independent Pillars (Occ/Clean/Maint/Key) | Spreadsheet guesswork | Single "Clean / Dirty" dropdown | No guest check-in awareness |
| Appliance Warranty Memory | Automatic per-unit warranty intercept | Forgotten in paper folders | Not supported | Complex asset tree setup (months) |
| Go-Live Time | Same day (Print QR codes in 10 mins) | Immediate chaos | 4 to 12 weeks implementation | 3 to 6 months consulting project |
Everything Property Owners, Compound Managers & Hoteliers Ask Us
Do residents, tenants, or hotel guests need to download an app?
No. Residents and guests simply scan the QR code inside their apartment, villa, chalet, or hotel room using their phone camera. It opens your branded bilingual (Arabic + English) UnitVO concierge page in 1 second with zero app store downloads.
Does UnitVO work in Egypt, Saudi Arabia, UAE, UK, and Europe?
Yes! UnitVO automatically detects your visitor or property region and supports Egypt (EGP / 14% VAT), Saudi Arabia (SAR / 15% ZATCA VAT), UAE (AED / 5% VAT), United Kingdom (GBP / 20% VAT), Europe (EUR), and Global / US (USD)—including local emergency numbers and payment methods.
How does Single-Owner Technician Dispatch stop requests from being ignored?
Instead of dumping requests into a group chat where everyone assumes someone else will handle it, UnitVO checks who is on shift and certified for that trade (e.g., HVAC or Plumbing) and sends an exclusive 120-second job offer to the best technician. Once claimed, that technician owns the ticket until verified closure.
How can I sign up or test the live platform right now?
You can sign up in 1 click using Google, Microsoft, or Facebook, or enter your email to receive an instant branded verification code and magic link. You can also launch pre-populated regional live demos for Egypt, Saudi Arabia, or the UAE directly from the top of this page.
Do you charge extra per technician, housekeeper, or receptionist?
Never. Every UnitVO plan is priced per property tier with generous staff allowances included (up to 5 staff in Pro, 15 in Team, and 40 in Portfolio) so you can put every technician, cleaner, security guard, and supervisor on the platform.
What happens if a resident reports a gas leak, fire, or water flood?
UnitVO's life-safety classifier intercepts emergency keywords in both Arabic and English before normal ticket routing, immediately displaying local emergency numbers (e.g., 122/180 in Egypt, 911/998 in Saudi Arabia, 999/997 in UAE) and triggering a high-priority duty-manager alert.
Ready to Replace Chaotic WhatsApp Groups with Calm, Verified Operations?
Start with our Free Forever plan (up to 5 units) or launch a 14-day full trial in 10 seconds with Google, Microsoft, Facebook, or Email.