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Terms of Service & SLA
UnitVO Terms of Service & Subscription Agreement
Clear, fair subscription terms: month-to-month or annual billing, 14-day free trial, 30-day money-back guarantee, and full data ownership.
How UnitVO Terms of Service & Subscription Agreement Works in Real Buildings & Hotels
Every feature is designed for zero resident friction, instant staff clarity, and complete owner accountability.
Included in All Plans
14-Day Free Trial & 30-Day Money-Back Guarantee
Test UnitVO on your live property with zero risk. Cancel anytime in 1 click.
Included in All Plans
Per-Property Tier Billing
Plans are billed by property unit count—no hidden fees for adding your maintenance or housekeeping staff.
Included in All Plans
99.9% Platform Uptime & Life-Safety Fallback
Emergency life-safety numbers are always displayed immediately even before ticket creation.
Included in All Plans
100% Customer Data Ownership
You own all unit records, asset registries, work orders, and financial folios.
98.6%First-Visit Verified Fix SLA
42 / 45Units Ready for 3:00 PM Check-In
3 QuotesAwaiting 1-Click Owner Approval
0Requests Lost in WhatsApp Chats
Needs Your Attention Today (1-Click Approvals)
3-Quote Comparison · Booster Pump Seal Replacement
Recommended: Delta MEP Services (22% lower cost · 24-month warranty included)
Approve Best Quote
3-Night Stay Extension · Suite 305 (Zero Conflict Verified)
Capacity ledger verified no overlapping booking; nightly charge posted to guest folio.
Approve & Extend Key
Repeat-Failure Alert · Unit 508 Living Room AC (3rd Ticket in 60 Days)
UnitVO flagged recurring capacitor fault — auto-prepared manufacturer warranty claim.
Send Warranty Claim
Live 4-Pillar Same-Day Turnovers (11:00 AM – 3:00 PM)
| Unit | 1. Occupancy | 2. Cleaning | 3. Maintenance | 4. Smart Key |
|---|---|---|---|---|
| Suite 305 | Out 11:02a | Inspected | Cleared | Ready 3p |
| Apt 104 | Out 11:40a | Inspected | Cleared | Ready 3p |
| Villa 12 | Late 1:00p | In Progress | Cleared | Scheduled |
Multi-Country Operations
Ready for Egypt, Saudi Arabia, UAE, UK, Europe & Global Portfolios
| Operational Dimension | 🇪🇬 Egypt (EGP) | 🇸🇦 Saudi Arabia (SAR) | 🇦🇪 UAE (AED) | 🇬🇧 United Kingdom (GBP) | 🇪🇺 Europe (EUR) | 🌍 Global / US (USD) |
|---|---|---|---|---|---|---|
| Local Currency & Minor-Unit Ledger | Egyptian Pound (EGP ج.م) |
Saudi Riyal (SAR ر.س) |
UAE Dirham (AED د.إ) |
British Pound (GBP £) |
Euro (EUR €) |
US Dollar (USD $) |
| Tax & VAT Calculation | 14% Egypt VAT Ready | 15% ZATCA VAT Ready | 5% UAE FTA VAT Ready | 20% UK HMRC VAT | EU Country VAT Rules | Configurable Tax Rules |
| Life-Safety Emergency Intercept | 122 Police · 123 Amb · 180 Fire | 911 Unified · 997 Amb · 998 Civil Def | 999 Police · 998 Amb · 997 Civil Def | 999 / 112 Emergency | 112 EU Emergency | 911 / Custom Local Numbers |
| Local Payment Methods | InstaPay, Fawry, Meeza & Cards | Mada, STC Pay, Apple Pay & SADAD | Apple Pay, UAE Cards & Bank Transfer | Faster Payments, BACS & Apple Pay | SEPA Instant, Klarna & Cards | ACH, Wire, Apple Pay & Cards |
| Popular Property Types | New Cairo/Zayed Compounds, Sahel Chalets & Hotels | Riyadh/Jeddah Compounds, Serviced Suites & Hotels | Marina Towers, DTCM Holiday Homes & Hotels | Build-to-Rent (BTR) Blocks, HMOs & Aparthotels | Serviced Apartments, Holiday Villas & Boutique Hotels | Multifamily Towers, Condos, Resorts & Hotels |
Free Forever Starter
For a small building, boutique guest house, or live pilot test.
EGP 0
Free forever · No credit card needed
- Up to 5 apartments / rooms
- Up to 2 staff members included
- Bilingual Room & Unit QR Concierge
- Instant life-safety emergency intercept
- 10 AI-assisted requests / month
Pro Property
For residential buildings, holiday-home hosts & boutique stays.
EGP 1,900
per month · 14-day free trial
- Up to 25 apartments / rooms
- Up to 5 staff members (zero per-seat fees)
- Single-owner technician dispatch (120s lock)
- 4-Pillar Room Turnover Readiness Board
- Appliance & warranty repair memory
★ Most Chosen
Team Operations
For residential compounds, towers, aparthotels & hotels.
EGP 5,400
per month · 14-day free trial
- Up to 100 apartments / rooms
- Up to 15 staff across shifts
- Nightly Booking Holds & Rate Quotes
- Guest & Tenant Folios with local VAT
- 3-Quote vendor comparison & owner approval
Portfolio Enterprise
For multi-building compounds, FM operators & hotel groups.
EGP 12,900
per month · 14-day free trial
- Up to 300 apartments / rooms
- Up to 40 staff & supervisors
- Multi-property executive command center
- Owner financial & SLA audit exports
- Priority onboarding & spreadsheet import