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Privacy Policy & Data Protection
UnitVO Privacy Policy & Tenant Data Protection
How UnitVO protects resident, guest, technician, and property owner data with strict tenant isolation, encryption, and GDPR/regional compliance.
How UnitVO Privacy Policy & Tenant Data Protection Works in Real Buildings & Hotels
Every feature is designed for zero resident friction, instant staff clarity, and complete owner accountability.
Included in All Plans
Strict Multi-Tenant Data Isolation
Every property organization is logically isolated; your residents, units, and folios are never shared across accounts.
Included in All Plans
Minimal Resident Data Collection
QR concierge requests only collect the unit reference, issue description, and preferred entry window.
Included in All Plans
No Training on Your Private Property Data
Your maintenance tickets, guest folios, and owner financials are never used to train public AI models.
Included in All Plans
Full Data Export & Erasure Rights
Export your units, tickets, and folios to CSV/JSON at any time or request complete account erasure.
Single-Owner Maintenance Dispatch & Room Turnover Board
Open Live Workspace →
Every request links the resident QR chat, appliance warranty, technician shift, entry window & folio in one loop
All Active (148)
In Dispatch (7)
Under Warranty (19)
Awaiting Resident Verify (4)
Same-Day Turnovers (12)
| Ticket | Unit / Room | Resident / Guest | Appliance & Issue | Warranty Memory | Assigned Owner | Entry Window | Status |
|---|---|---|---|---|---|---|---|
| #UVO-402 | Apt 402 · Tower A | Omar El-Masry | Carrier 2.25 HP Split AC (Water Leak) | Warranty Active · Nov 2027 | Eng. Karim Mansour (HVAC) | 10:00 AM – 12:00 PM | Resident Verified ★5.0 |
| #UVO-305 | Suite 305 · Sea View | 3:00 PM VIP Check-In | Shower Mixer + 4-Pillar Turnover | In-House SLA | Hassan Ali + Housekeeping | 11:15 AM – 02:00 PM | 4/4 Green · Ready |
| #UVO-118 | Villa 118 · Compound | Dr. Sara Al-Otaibi | Ariston 80L Water Heater Thermostat | Vendor Warranty Active | Fahad Al-Dossary (Plumbing) | 04:00 PM – 06:00 PM | 120s Exclusive Claim |
| #UVO-710 | Unit 710 · Marina | James Wilson | Smart Door Lock Battery & PIN Sync | AMC Covered | Tariq Farouk (Electrical) | Immediate (Guest Out) | On Site (8m response) |
| #UVO-204 | Chalet 204 · North Coast | Nadia Hassan | Pre-Arrival AC Filter & Linen Check | Preventive | Turnover Squad B | 12:00 PM – 02:30 PM | Photo Verified |
Multi-Country Operations
Ready for Egypt, Saudi Arabia, UAE, UK, Europe & Global Portfolios
| Operational Dimension | 🇪🇬 Egypt (EGP) | 🇸🇦 Saudi Arabia (SAR) | 🇦🇪 UAE (AED) | 🇬🇧 United Kingdom (GBP) | 🇪🇺 Europe (EUR) | 🌍 Global / US (USD) |
|---|---|---|---|---|---|---|
| Local Currency & Minor-Unit Ledger | Egyptian Pound (EGP ج.م) |
Saudi Riyal (SAR ر.س) |
UAE Dirham (AED د.إ) |
British Pound (GBP £) |
Euro (EUR €) |
US Dollar (USD $) |
| Tax & VAT Calculation | 14% Egypt VAT Ready | 15% ZATCA VAT Ready | 5% UAE FTA VAT Ready | 20% UK HMRC VAT | EU Country VAT Rules | Configurable Tax Rules |
| Life-Safety Emergency Intercept | 122 Police · 123 Amb · 180 Fire | 911 Unified · 997 Amb · 998 Civil Def | 999 Police · 998 Amb · 997 Civil Def | 999 / 112 Emergency | 112 EU Emergency | 911 / Custom Local Numbers |
| Local Payment Methods | InstaPay, Fawry, Meeza & Cards | Mada, STC Pay, Apple Pay & SADAD | Apple Pay, UAE Cards & Bank Transfer | Faster Payments, BACS & Apple Pay | SEPA Instant, Klarna & Cards | ACH, Wire, Apple Pay & Cards |
| Popular Property Types | New Cairo/Zayed Compounds, Sahel Chalets & Hotels | Riyadh/Jeddah Compounds, Serviced Suites & Hotels | Marina Towers, DTCM Holiday Homes & Hotels | Build-to-Rent (BTR) Blocks, HMOs & Aparthotels | Serviced Apartments, Holiday Villas & Boutique Hotels | Multifamily Towers, Condos, Resorts & Hotels |
Free Forever Starter
For a small building, boutique guest house, or live pilot test.
EGP 0
Free forever · No credit card needed
- Up to 5 apartments / rooms
- Up to 2 staff members included
- Bilingual Room & Unit QR Concierge
- Instant life-safety emergency intercept
- 10 AI-assisted requests / month
Pro Property
For residential buildings, holiday-home hosts & boutique stays.
EGP 1,900
per month · 14-day free trial
- Up to 25 apartments / rooms
- Up to 5 staff members (zero per-seat fees)
- Single-owner technician dispatch (120s lock)
- 4-Pillar Room Turnover Readiness Board
- Appliance & warranty repair memory
★ Most Chosen
Team Operations
For residential compounds, towers, aparthotels & hotels.
EGP 5,400
per month · 14-day free trial
- Up to 100 apartments / rooms
- Up to 15 staff across shifts
- Nightly Booking Holds & Rate Quotes
- Guest & Tenant Folios with local VAT
- 3-Quote vendor comparison & owner approval
Portfolio Enterprise
For multi-building compounds, FM operators & hotel groups.
EGP 12,900
per month · 14-day free trial
- Up to 300 apartments / rooms
- Up to 40 staff & supervisors
- Multi-property executive command center
- Owner financial & SLA audit exports
- Priority onboarding & spreadsheet import